Utilities


Utilities of all sizes and locations around the country are using TextPower’s SmartAlerts™ system to keep customers informed about outages, payments, conservation and much more.

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SmartAlerts™ is the only platform that’s fully integrated with most of the major service providers (Milsoft, Daffron, DataVoice, Siena Tech, CRC and others) allowing Utilities to send text messages automatically or manually using web-based applications.

It’s simple to setup and the lowest cost method of communicating with the customer base. It can be done automatically through an interface between the Utility’s outage management system (OMS) or billing provider and TextPower’s SmartAlerts™ system. Utilities set the criteria, and when something happens or reaches a predetermined threshold, alerts are automatically sent to a single cell phone or group of cell phones, advising them of the occurrence (outages, overdue bills, etc.).

Utilities can send messages manually through TextPower’s simple web-based apps or they can integrate their OMS or billing provider with TextPower’s systems using TextPower’s sophisticated SOAP interface (a form of computer-to-computer communication). Utilities benefit from reduced costs, improved customer service, significant reductions in consumption and improved customer satisfaction.


About TextPower

TextPower provides text messaging (SMS) solutions like toll-free number texting for mission-critical applications ranging from immediate communications with customers/staff to high security authentication of users. Our SmartAlerts™ platform provides utilities with tools to:

  • Allow 2-way text notifications of Outages from/to consumers

  • Notify consumers to curtail load in real-time with “Beat The Peak” alerts

  • Simplify Crew Call-outs with text so they get the message when they cannot answer a phone

  • Reduce costs and burden on call center or IVR when major outages occur

  • Improve collections with real-time disconnect notices via text

  • Integrate OMS and other systems with our MultiSpeak™ interface

  • Integrate text opt-in processes with your website using TextPower widgets


 

Our Clients

Testimonials

Partners & Associations

 

 

Studies show that 80% of utility customers – of all demographics – prefer receiving outage and payment alerts via text instead of email or calls.

 

 
 

Outage Alerts, Updates and Notifications

  • Integrated with most major outage management systems (OMS) for automated functions

  • Easily integrated with trouble reporting systems for automated dispatch of field service personnel

  • Customers text “OUT” to report an outage and integrates with your OMS

  • Sends notifications to the mobile phones of those to be impacted by outages

  • Avoids outages while informing customers in real-time with notices of Stage 2 or Stage 3 Alerts and the need to curtail consumption

  • Allow customers to recharge prepaid meters via a text message

  • Automate notifications to prepaid customers of diminishing meter allowance

 
 

Perfect for Conservation and Beat the Peak Notifications

Do your customers want to know when to reduce their consumption in order to avoid big bills? Do you want to know how to avoid firing up a peaker plant to accommodate a spike in demand when it could have been avoided? TextPower’s Beat the Peak Alerts are a simple, fast and cost-effective way to deliver timely information to your customers when they need it.

We are extremely happy with the curtailment results we experienced using TextPower’s messaging services this past summer. We look forward to continuing the TextPower program in future years!

Scott Abraham, Northeast Power

 
 
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CASE STUDY: FIND OUT HOW TIDELAND EMC REDUCED THEIR CALL CENTER TRAFFIC BY 95% USING TEXTPOWER’S SMARTALERTS™ SYSTEM

 
 

Communicate clearly, reduce dependency on two-way radios and make sure that messages get through 

Text messaging is an ideal way to contact field crews, emergency personnel and initiate truck rolls. Using TextPower’s AlertDispatcher™ it’s easy for your crews to get the message in noisy environments, avoids having to juggle equipment while in the midst of making a repair and is discrete, private and fast.

 

 

Need more reasons to use TextPower? 

Here are some more reasons why Utility companies should choose TextPower™

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POLL REMOTELY

Use text messaging as “small data packets” to remotely poll – and even control – sensors, meters, relays and more

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IMPROVE CUSTOMER SATISFACTION

With real-time rating/surveys of customers via 2-way text messaging

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ONE STEP OPT-IN PROCESS 

For customers via simple text from phone or webpage signup 24×7 without staff overhead

 
 
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Utilities of all sizes, all around the country, are using TextPower’s SmartAlerts™ to help them communicate directly with their customers.

 

Toll-Free Number Texting

ADD NEW LIFE TO AN OLD NUMBER: YOUR TOLL-FREE NUMBER JUST GOT PROMOTED

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Using TextPower’s new toll-free number texting feature (TFN) text messages sent to your members or customers will come from your toll-free number! Plus, they can text messages to your existing toll-free number. It's simple to setup, doesn't change the functionality of your existing TFN at all and costs far less than a dedicated short code (and only a bit more than a shared code).

What are the benefits?

  • Maintain a consistent identity across bills, collateral, billboards, etc., – just one number for calls and texts

  • Reduce call center costs by allowing customers to report outages or send questions via text message

  • Handle 10X the number of customers with the same staff (calls take so much more time than responding to a text)

  • Easily respond to billing questions, outage reports, emergencies

  • Avoid protracted customer support issues – no missed calls, voicemails or phone tag

Do we have to change anything about our phone number?

Not at all.  Continue using your existing phone toll-free number just as you always have.  Text-enabling the number allows you to continue using advertising, bill stuffers, promos and marketing materials that already advertise and promote your number. You can even prompt people to text when they call in and reach a recording, queue or IVR; just play a simple message saying: “Your call is important to us and will be answered in the order it was received. For faster service text your message to the same number you called.” Imagine all of your collateral or bills saying, “Call or text your outage to 888-555-1212”!

We don’t have an engineering team. Can we still use your service?

Yes. Toll-free number texting makes it easy for you to send and receive text messages using your toll-free number. You can use our web-based apps to send messages. We can even set it up so that incoming text messages are forwarded to a specified email address! No apps, no logins, no browsers or large screens required… any text message sent to your toll-free number will be relayed automatically to one or more toll-free numbers.

All right. You sold me on toll-free number texting. What’s the process now?

Step 1: Tell us which number you want to enable to receive and send text messages.
Step 2: Within one week TextPower will enable your chosen number to receive and send text messages.
Step 3: Start sending and receiving text messages from toll-free number!

 
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Case Study: Find out how Peace River Electric reduced their call center traffic by 95% using TextPower's SmartAlerts™ System

 

TEXTPOWER’S
COMMUNICATIONS ASSURANCE PROGRAM

BE PREPARED FOR ANY EVENTUALITY

 

TextPower's Communications Assurance Program identifies all cell phone numbers in your CIS and imports them into a dedicated contact list. You can then send storm alerts, severe weather notices or power outage updates at over 10,000 numbers/minute. There’s no other system that reaches your customers as quickly and has a 95% read rate within 3 minutes!

 

 
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When can I start?

Unlike other outage communication integrations, our Communications Assurance Program comes with a ready to use Web Platform. We can have you up and going within 24 hours of signing up!

Do my customers need to opt-in?

As long as you are sending an informational or emergency message, you don’t need a separate opt-in from your customers. You should have just received their cell phone number as part of your business transaction. For more information check out this blog post.

How much does it cost?

As low as pennies per message. To get more info, contact us.