TextPower provides products and services that enable companies to protect data and authenticate and alert their users using SMS based solutions. The TextPower blog provides information on the state of security in the industry. For business updates, please visit our NEWS PAGE.
This blog post traces the evolution of workplace group communication from email chains and two-way radio to modern threaded text messaging. Traditional methods had significant limitations including delayed responses and coordination challenges. Modern threaded text messaging leverages standard texting capabilities employees already use, combining familiar messaging with professional features like organized channels and centralized management. This approach prioritizes effectiveness over complexity, offering universal accessibility without new apps while enabling better coordination and faster response times.
“As technology adapts, changes, or is invented, you need to embrace it and adjust to the current expectations of your members. One thing we know is that members want an easy and direct way to report their outages,” says Paige Eaton, Director of Communications at Wood County Electric Cooperative in East Texas.
Improving Member Loyalty while Maintaining Lean Operational Efficiency
“We knew that members were looking for it (texting). People were asking for it. 65% of people said they would like to receive text communications.” Courtney Doyle Communications & Member Relations Manager Cherryland Electric Cooperative.
When they started using TextPower for outage notifications, utility managers for the City of Gastonia in North Carolina could not foresee the multiple ways in which the service would grow.
The Kansas City Board of Public Utilities (BPU) has discovered that texting can help it reach its digitalization goals, as well as improve employee efficiency and customer satisfaction.
Thomasville Utilities in southern Georgia uses TextPower to bolster its outage management system and interactive voice response (IVR) phone system to improve customer relations.
“…when there is an outage, a text message automatically goes out to customers from Lexington Utilities, saving time for both the customer and the utility. Customers can also text the utility to report outages.”
Kissimmee Utility Authority (KUA) expected texting would improve how it handles outage management. What the Florida public power utility could not predict was how quickly it would evolve and lead to improvements in other areas of the utility, as well.
TextPower and Survalent are pleased to announce their partnership to integrate TextPower’s text message alert capabilities into the SurvalentONE ADMS platform. This capability improves communications, collaboration, and customer engagement while reducing utilities’ response time and inbound call volume during outages.
