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The TextPower new blog provides business updates on the company.
For instructional information and articles about the state of security in the industry, visit OUR BLOG.
COLUMBUS, Ohio – ARCOS® LLC, a leader in workforce management solutions for utilities and other critical infrastructure industries, has acquired TextPower, a pioneer in text messaging communication services. This strategic move strengthens ARCOS’s commitment to enhancing utility operations in both critical response and daily work through a single comprehensive suite of solutions.
Scott Goldman, Co-Founder and CEO of TextPower and a public company Board Director, has written a step-by-step guide for his fellow CEOs, Board Directors, and other non-geeks - What to ask, what to know, and what to ignore.
Improving Member Loyalty while Maintaining Lean Operational Efficiency
“We knew that members were looking for it (texting). People were asking for it. 65% of people said they would like to receive text communications.” Courtney Doyle Communications & Member Relations Manager Cherryland Electric Cooperative.
When they started using TextPower for outage notifications, utility managers for the City of Gastonia in North Carolina could not foresee the multiple ways in which the service would grow.
The Kansas City Board of Public Utilities (BPU) has discovered that texting can help it reach its digitalization goals, as well as improve employee efficiency and customer satisfaction.
Thomasville Utilities in southern Georgia uses TextPower to bolster its outage management system and interactive voice response (IVR) phone system to improve customer relations.
Alerts sent through text messages to residents of California have played a key role in helping to manage increased power supply demand in the wake of soaring temperatures in the state, the California Governor’s Office of Emergency Services reported.
“…when there is an outage, a text message automatically goes out to customers from Lexington Utilities, saving time for both the customer and the utility. Customers can also text the utility to report outages.”
Kissimmee Utility Authority (KUA) expected texting would improve how it handles outage management. What the Florida public power utility could not predict was how quickly it would evolve and lead to improvements in other areas of the utility, as well.
TextPower and Survalent are pleased to announce their partnership to integrate TextPower’s text message alert capabilities into the SurvalentONE ADMS platform. This capability improves communications, collaboration, and customer engagement while reducing utilities’ response time and inbound call volume during outages.