About TextPower
TextPower, Inc. - An ARCOS company, provides alerting and authentication solutions to a variety of industries worldwide using text messaging (SMS). The company’s software and text messaging services help companies enhance their revenues, decrease costs and improve customer service. TextPower’s authentication product, TextKey®, provides seven-factors of authentication to protect websites, VPNs and mobile apps. This makes it more secure than regular two-factor authentication (2FA) and replaces the smartphone app, hardware token or security fob previously needed to verify the identity of online users for password-protected applications. TextPower’s mission-critical infrastructure employs geo-redundancy for the industry’s highest reliability, providing delivery to virtually every cell phone in the United States and connections to most recognized wireless operators around the world.
OUR MISSION
TextPower was formed by two veteran entrepreneurs with deep experience in the wireless industry. The company’s philosophy is different than most everyone else’s in the SMS industry – we believe that there is a significant role to be played in the connectivity between people and machines that provides updates, alerts, information and more via messages sent directly to a user’s phone triggered by an event or threshold being reached.
COMPANY HISTORY
The company founders, Scott Goldman and Mark Nielsen, conceived, launched, built and sold businesses in the wireless, software and Internet industries.
In February 2009, the founders purchased the assets of a company that had been created to develop software specifically for the SMS industry by two AT&T Laboratories veterans. The platform and software library was significantly more robust and reliable than anything else available on the market. Most importantly, it offered an opportunity to move messaging into the “automatic to person” (A2P) environment more smoothly and elegantly than anything previously available.
Combining the industrial-strength reliability of the platform and software with the imaginative approach of using the capabilities to help companies develop solutions instead of simply send messages to cell phones is the founding principle of TextPower, Inc.
OUR CAPABILITIES SET US APART
TextPower’s mission-critical-grade infrastructure has many advantages over other “entertainment grade” text messaging companies. If your requirements demand reliable, time-sensitive, important or critical messages, or you need to integrate the sending and managing of messages with your enterprise software, TextPower should be your choice. We offer:
MISSION-CRITICAL INFRASTRUCTURE
Complete geographic redundancy ensuring that even in the event of a major disaster your messages keep flowing.
WE REACH EVERY CELL PHONE
Through the combined use of industry standard short codes and our exclusive 10-Code™ technology, we can reach any phone in the U.S. that has the capability to send or receive a text message.
FASTEST MESSAGE DELIVERY
Our “throughput” rates are so fast that we have to throttle them back in order for the carriers to handle the flow. Our delivery rates are the fastest and our queues are the shortest in the industry.
AUTOMATED RESENDING CAPABILITY
No other company interprets error messages from carriers and makes secondary attempts to deliver your messages. Only TextPower has that ability.
INTEGRATE EASILY WITH YOUR ENTERPRISE SOFTWARE
Use our powerful APIs and SOAP interface to create specific, simple or highly complex applications easily. We become your outsourced messaging infrastructure that appears to be a part of your internal system.
DOMESTIC AND INTERNATIONAL SENDING THROUGH A SINGLE, TRANSPARENT INTERFACE
Using our simplified international sending process you can send messages as easily to international destinations as you can to cellular phone users U.S.
UNIQUE EVENT-TRIGGERED MESSAGING CAPABILITY
Easily send automated alerts when something happens, providing users with information quickly and efficiently with no human interaction needed. Outages, updates, stock shortages, price changes, etc., can all easily trigger text messages to individuals or groups.
INDUSTRY-LEADING NUMBER CACHING SYSTEM
Other messaging service providers look up the carrier for each mobile number each time they send a message, adding complexity and cost. TextPower looks up every cell phone number just once and keeps it stored in our own database, adding speed and reducing cost to our customers.
TextPower Team
Richard Papa
General Manager
As the General Manager at TextPower, Richard leads a dynamic team in delivering innovative software solutions that transform businesses and drive success in today’s fast-evolving tech landscape. With over 30 years of experience across industries ranging from manufacturing and engineering to software and technology, Richard has played a pivotal role in the company’s growth. He spearheaded strategic initiatives that optimize operational efficiency, enhance customer satisfaction, and accelerate product development.
Richard brings a wealth of expertise in managing cross-functional teams, from engineering to product management, ensuring seamless collaboration and alignment with business goals. Known for his forward-thinking approach, he fosters a culture of continuous improvement, ensuring that TextPower stays at the forefront of technological innovation.
With a strong focus on both client relationships and internal development, Richard works closely with customers to understand their needs and provide tailored software solutions that solve complex challenges. Richard is also passionate about mentoring the next generation of IT leaders, providing guidance and inspiration to team members at all levels.
In addition to his work at TextPower, Richard is an active member of John Maxwell leadership development community, staying connected with developing, training and enabling the next generation of leaders to reach their potential.
Brian Gay
Account Executive
Brian Gay is an accomplished sales professional with over 25 years of experience in consultative sales and executive sales management. Throughout his career, he has built a reputation for being an optimistic and enthusiastic leader who delivers tailored solutions across a variety of industries, including cloud-based software, consumer packaged goods, agriculture, and technology solutions.
With a proven track record in developing and executing successful strategies, Brian excels in understanding the unique needs of each client, ensuring the right action plan is implemented to drive results. His ability to build and nurture long-lasting client relationships has earned him the trust of organizations and partners of all sizes.
Brian attributes his success to his unwavering commitment to putting the customer first, always working with solution providers that offer products and services that genuinely benefit users. His passion for providing value and maintaining strong, enduring connections is the cornerstone of his professional ethos.
Dee Glander
Implementation Manager
Dee brings a wealth of experience in managing the end-to-end setup process for TextPower customers. She excels in coordinating contracts, overseeing billing procedures, and provisioning services with carriers to ensure a seamless onboarding experience. Dee is also highly skilled in setting up and configuring customer accounts on the TextPower platform, ensuring smooth operation from the start.
Her dedication extends to providing comprehensive training for customers, ensuring they are fully equipped to use the applications effectively. Additionally, Dee plays an active role in the support team, offering assistance and troubleshooting to resolve customer inquiries and technical issues quickly, leading to high levels of satisfaction.
In her previous role as a consultant, Dee worked extensively in system design, development, and project management, specializing in large-scale custom systems development for government and telecommunications clients. Throughout her career, she has demonstrated exceptional problem-solving abilities and expertise in managing cross-functional teams, which has earned her a reputation as a trusted partner in delivering high-quality, tailored solutions.
TextPower specializes in helping customers work through unique or difficult applications and those with large volumes of messaging.
ABOUT The TextPower Founders
Scott Goldman
Scott Goldman is a dynamic entrepreneur with the ability to translate complex concepts to non- technical audiences. Scott’s extensive industry experience includes wireless, Internet, cybersecurity, and telecommunications.
His areas of expertise include launching startups, managing sales, business expansion, and growth strategy, product development and management, go-to-market strategy, M&A, cost management, venture capital, and angel investing. He also holds three patents in two-factor authentication technology.
Scott has been a Director on the Board of Mueller Industries (NYSE:MLI), a $3.5B manufacturing company with facilities around the world, for 12 years. He has served on the Audit, Compensation, and Governance committees and is valued by the company for his expertise in technology, strategic planning, and cybersecurity.
A proven industry thought leader, Scott is a prolific author. Some of his notable publications including What is the Cybersecurity Act of 2015? - boardprospects.com, New Patent Eliminates Passwords – Dark Reading, JP Morgan Chase – Another Week, Another Cyber Attack – Security InfoWatch and Don’t Use Passwords! – Security Daily. He has authored hundreds of other articles, many significant white papers, and three books, “Ask the Wireless Wizard” , “The Cooper Report”, and “The Four Rs of Cybersecurity Resist. Restrict. Recover. Report.”
Scott has been interviewed more than 500 times in various media including CNBC National Business Report, CNN Asia, NBC Nightly News and the Fox News Morning Show. He has been quoted frequently in the Wall Street Journal, Fortune, Business Week, and other prominent publications.
An avid cyclist, Scott has ridden at least 6,000 miles/year and 400,000 feet of elevation every year for the last 20 consecutive years.
Mark Nielsen
Mark Nielsen is a 35-year veteran of the software and wireless industries, Mr. Nielsen has over 30 years of experience as a hands-on CEO, primarily of software and technology companies. He was instrumental in TextPower's rapid expansion in the utility industry for over a decade, drawing on his experience as a Mayor and Director of a municipal utility in Southern California, resulting in TextPower’s strong growth.
Mr. Nielsen has extensive experience in the wireless and telecom industry, billing and operational support (CIS) software systems, municipal operations, and court case management systems. Mr. Nielsen also is co-inventor on two patents held by TextPower for its cybersecurity products using SMS for multi-factor authentication.
Mr. Nielsen is active in the Southern California investment community as an Executive Committee member of Tech Coast Angels and has been on the Advisory Board for several investment funds. He has provided business development and executive advisory services to a wide range of companies, assisting executives with marketing, operations, finance, and strategy. He also has served on a number of private company boards as an outside director or as Chairman.
A native of Chicago and graduate of Northwestern University, Mr. Nielsen has served on the national boards of major technology business associations, as well as the boards of various non-profits, and has lectured worldwide at trade shows, colleges, and business/investor conferences. Currently, he serves as Vice-Chair and Treasurer of the Pacific Symphony in Orange County, CA.