SmartAlerts FOr Water Utilities
For Urgent and Important Communications
Discover how Water Utilities are transforming customer service and operations with real-time text messaging. From leak alerts and outage notifications to payment reminders and crew updates, utilities are using SMS to reach customers faster, reduce call volume, and streamline field operations.
Why SmartAlerts?
Your customers expect timely, reliable updates—and your team deserves tools that deliver. Whether it's an urgent matter or a scheduled service, texting delivers the message directly to the mobile devices that your customers are using already.
TextPower SmartAlerts® empower water utilities to:
🚨 Send real-time alerts for boil water advisories, water quality notices and scheduled maintenance
💡 Replace door hangers with instant digital updates
💧 Notify customers of suspected leaks for early remediation
📆 Automate reminders for payments, appointments, or inspections
👷♂️ Improve field crew communication and response times
“Implementing TextPower has allowed us to better communicate and serve our community, which is our goal.”
Meagan Brown
Public information Officer, Bryan Texas Utilities
What Can You Do with SmartAlerts®?
Planned Service Updates
✔ Hydrant flush notifications
✔ Conservation campaigns
✔ scheduled maintenance updates
Event-Driven Notifications
✔ Boil water advisories
✔ Cloudy Water Notices
✔ Suspected leak alerts
✔ Payment and disconnect notices
Internal Workforce Tools
✔ Crew call-outs and job updates
✔ SCADA-triggered alerts
✔ Emergency all-staff texts
How It Works
🔌 Reach More Customers
Connect with more people than email or social media—text messages have the highest open and response rates.
📞 Reduce Phone Calls
Proactive text messaging keeps customers informed and significantly lowers inbound call volume.
🗂️ Conversation History
Track and review 2-way texting records to resolve issues quickly and keep teams aligned.
increase Customer satisfaction, Reduce Customer Calls and Improve internal efficiecy with SmartAlerts
Learn more about the benefits of SmartAlerts with the documents below or contact us for more information.
New Braunfels Utilities
TextPower for Water Utilities
Bryan Texas Water
