Case Study: cde lightband
Learn how texting optimizes outage reporting, billing, and customer communications
for the power and broadband services utility in the city of Clarksville, Tennessee
CDE Lightband was already using texting for its billing and accounting systems customer billing notifications when, in 2018, the public power utility began considering texting for its outage management system.
Texting outage notifications automatically now saves time for both the customer and the utility. Customers can be informed when an outage occurs without having to make a phone call, wait on hold or talk to a customer representative.