The Evolution of Group Communication
This blog post traces the evolution of workplace group communication from email chains and two-way radio to modern threaded text messaging. Traditional methods had significant limitations including delayed responses and coordination challenges. Modern threaded text messaging leverages standard texting capabilities employees already use, combining familiar messaging with professional features like organized channels and centralized management. This approach prioritizes effectiveness over complexity, offering universal accessibility without new apps while enabling better coordination and faster response times.
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East Texas Utility Embraces Technology to Enhance Outage Communications
“As technology adapts, changes, or is invented, you need to embrace it and adjust to the current expectations of your members. One thing we know is that members want an easy and direct way to report their outages,” says Paige Eaton, Director of Communications at Wood County Electric Cooperative in East Texas.
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Cherryland Electric Cooperative in Northern Michigan Sheds Light on Outage Status with Text Notifications
Improving Member Loyalty while Maintaining Lean Operational Efficiency
“We knew that members were looking for it (texting). People were asking for it. 65% of people said they would like to receive text communications.” Courtney Doyle Communications & Member Relations Manager Cherryland Electric Cooperative.
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Outage Notifications Open More Possibilities for Texting
When they started using TextPower for outage notifications, utility managers for the City of Gastonia in North Carolina could not foresee the multiple ways in which the service would grow.
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Texting Aids Digitalization, Improves Customer Satisfaction for Kansas Utility
The Kansas City Board of Public Utilities (BPU) has discovered that texting can help it reach its digitalization goals, as well as improve employee efficiency and customer satisfaction.
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Georgia Public Power Utility Finds Texting Improves Customer Relations
Thomasville Utilities in southern Georgia uses TextPower to bolster its outage management system and interactive voice response (IVR) phone system to improve customer relations.
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Outage Management Improvements Prompt N.C. Utility To Expand Use Of Texting
“…when there is an outage, a text message automatically goes out to customers from Lexington Utilities, saving time for both the customer and the utility. Customers can also text the utility to report outages.”
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Kissimmee, Fla., Utility Finds Cost Savings, Multiple Uses For Texting
Kissimmee Utility Authority (KUA) expected texting would improve how it handles outage management. What the Florida public power utility could not predict was how quickly it would evolve and lead to improvements in other areas of the utility, as well.
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TextPower and Survalent Partner to Streamline Critical Communications for Utilities
TextPower and Survalent are pleased to announce their partnership to integrate TextPower’s text message alert capabilities into the SurvalentONE ADMS platform. This capability improves communications, collaboration, and customer engagement while reducing utilities’ response time and inbound call volume during outages.
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