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Public power utility looks to build on initial success with texting
The correlation between customer engagement and overhead is causing utilities to take a closer look at how and what they communicate. Learn how Rock Hill Utilities has expanded its text communications with customers and reduced call volume.
Maintaining essential services, improving customer satisfaction through texting
Learn how Hamilton Utilities is using TextPower to reduce operating costs, deliver real-time updates, and expand customer engagement into city planning initiatives and beyond.
Outage management can be improved through two-way texting
The power and broadband services utility for the city of Clarksville,Tennessee is expanding its use of texting. They have seen how it optimizes outage reporting, billing, and customer communications.
SmartAlerts™ Automatic Notifications for Utility Emergencies
Case Study: Find out how Peace River Electric Cooperative (PRECO) uses TextPower's SmartAlerts™ to automatically manage outage and emergency situations.
Reducing social media reporting and increasing privacy
Case Study: Find out how Ohio's South Central Power used TextPower to reduce social media reporting and increase privacy for customers
Reducing call center traffic with the SmartAlerts™ System
Case Study: Find out how Tideland EMC reduced call center traffic by 95% using TextPower's SmartAlerts™ System
Reducing call volume with alerts for power outages and water leaks
Case Study: Find out how New Braunfels Utilities used TextPower reporting to reduce incoming call volume by 55% with alerts for power outages and water leaks
Customer satisfaction and Opt-In with our Communications Assurance Program (CAP)
Case Study: Find out how Rappahannock increased customer satisfaction using TextPower's Communications Assurance Program (CAP) - With over 96% Opt-In Rate
Reducing peak electrical usage by more than 50%.
Case Study: Find out how Northeast Nebraska Public Power District reduce their peak electrical usage by over 50%.