Forwarding Text Messages To Email Addresses

Improve Support Processes, Expedite Responses and Make Customers Happy

Text messaging works in two directions: you can send an SMS to someone's phone or they can send it back to you.  That applies to the TextPower system, too.  Sending an alert or important notification to a large group of mobile numbers might generate some replies.  You might want to be able to see what your users send back.  The TextPower system allows you to invoke "text message forwarding" to make things easier. Our system allows you to see those messages in a number of ways.

You asked for a better method - we created text message forwarding

Now we can forward any incoming text message to one or more email addresses that you specify.  Say you send out a message saying "Our office is closed on Monday due to the holiday." Someone might reply back, "I've got an emergency - my power is out… who can I call?" Now that message can be forwarded to one or more email addresses.

Combine this with a text-enabled toll-free number or 10DLC for even more flexibility

Text message forwarding is incredibly useful when combined with another TextPower service: text-enabled landline, toll-free numbers and 10-Digit Long Codes. Text-enabling your own phone number allows you to promote the service by putting "Call or text your outage information or comments to 800-555-1212" on printed materials.  You can even add it to the message that is heard when people call into your office.

Customers can text "My power is out. Can you help me?" and the message is going to be routed to your account automatically and will be forwarded to whatever email address(es) or mobile number(s) you have specified.

This is a great feature of the TextPower system. It provides an easy, simple way to know what your customers are saying in text messages without having to check any apps or web pages.  Their messages come right to your email InBox and you can distribute them by just forwarding the emails.if you have any questions about this "message forwarding" function just email us at Support@TextPower.com or call 888.818.1808 x2.  (Of course, you can text your message to our main number, 818.222.8600.)