Improving Member Loyalty while Maintaining Lean Operational Efficiency
“We knew that members were looking for it (texting). People were asking for it. 65% of people said they would like to receive text communications.” Courtney Doyle Communications & Member Relations Manager Cherryland Electric Cooperative.
Read MoreWhen they started using TextPower for outage notifications, utility managers for the City of Gastonia in North Carolina could not foresee the multiple ways in which the service would grow.
Read MoreThe Kansas City Board of Public Utilities (BPU) has discovered that texting can help it reach its digitalization goals, as well as improve employee efficiency and customer satisfaction.
Read MoreThomasville Utilities in southern Georgia uses TextPower to bolster its outage management system and interactive voice response (IVR) phone system to improve customer relations.
Read More“…when there is an outage, a text message automatically goes out to customers from Lexington Utilities, saving time for both the customer and the utility. Customers can also text the utility to report outages.”
Read MoreKissimmee Utility Authority (KUA) expected texting would improve how it handles outage management. What the Florida public power utility could not predict was how quickly it would evolve and lead to improvements in other areas of the utility, as well.
Read MoreTextPower and Survalent are pleased to announce their partnership to integrate TextPower’s text message alert capabilities into the SurvalentONE ADMS platform. This capability improves communications, collaboration, and customer engagement while reducing utilities’ response time and inbound call volume during outages.
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