This blog post traces the evolution of workplace group communication from email chains and two-way radio to modern threaded text messaging. Traditional methods had significant limitations including delayed responses and coordination challenges. Modern threaded text messaging leverages standard texting capabilities employees already use, combining familiar messaging with professional features like organized channels and centralized management. This approach prioritizes effectiveness over complexity, offering universal accessibility without new apps while enabling better coordination and faster response times.

“The Four Rs of Cybersecurity” a New Book by TextPower CEO and Board Director Scott Goldman Helps Navigate Cybersecurity Priorities

Scott Goldman, Co-Founder and CEO of TextPower and a public company Board Director, has written a step-by-step guide for his fellow CEOs, Board Directors, and other non-geeks - What to ask, what to know, and what to ignore.

Articles, News, AnnouncementsScott GoldmanFebruary 14, 2024Textpower, Inc.#cybersecurity

East Texas Utility Embraces Technology to Enhance Outage Communications

“As technology adapts, changes, or is invented, you need to embrace it and adjust to the current expectations of your members. One thing we know is that members want an easy and direct way to report their outages,” says Paige Eaton, Director of Communications at Wood County Electric Cooperative in East Texas.

Cherryland Electric Cooperative in Northern Michigan Sheds Light on Outage Status with Text Notifications

Improving Member Loyalty while Maintaining Lean Operational Efficiency

“We knew that members were looking for it (texting). People were asking for it. 65% of people said they would like to receive text communications.” Courtney Doyle Communications & Member Relations Manager Cherryland Electric Cooperative.

Outage Notifications Open More Possibilities for Texting

When they started using TextPower for outage notifications, utility managers for the City of Gastonia in North Carolina could not foresee the multiple ways in which the service would grow.

Articles, News, UtilitiesTextPowerOctober 17, 2023text messaging, texting, utilities

Texting Aids Digitalization, Improves Customer Satisfaction for Kansas Utility

The Kansas City Board of Public Utilities (BPU) has discovered that texting can help it reach its digitalization goals, as well as improve employee efficiency and customer satisfaction.

Articles, News, UtilitiesTextPowerJune 9, 2023texting, #publicpower, #kcbpu

Georgia Public Power Utility Finds Texting Improves Customer Relations

Thomasville Utilities in southern Georgia uses TextPower to bolster its outage management system and interactive voice response (IVR) phone system to improve customer relations.

Articles, News, UtilitiesTextPowerFebruary 23, 2023#publicpower, #appa

Outage Management Improvements Prompt N.C. Utility To Expand Use Of Texting

“…when there is an outage, a text message automatically goes out to customers from Lexington Utilities, saving time for both the customer and the utility. Customers can also text the utility to report outages.”

Articles, Utilities, NewsTextPowerAugust 30, 2022#texting #lexingtonutilities #utlities